01. At the door
We meet riders where they are — at home, with patience, and with the support they need to board calmly.
Worcester County NEMT · Contracted MART vendor
The ride to care,
handled door to door.
Contracted MassHealth and Human Service Transportation — appointments, day programs, dialysis, medication pickups, and riders of every age, from kids in car seats to adults with a monitor at their side.
- Scheduling
- Through MART
- Availability
- 7 days a week
- Coverage
- Worcester County & greater Massachusetts
- On board
- Monitors & car seats
On-time pickups, ride monitors, car seats on board, door-to-door escort, contracted MART vendor, 7 days a week.
What we do
Domain-focused rides for appointments and day programs.
R & M Rides is a contracted MART vendor serving Worcester County.
Every trip staffed for the rider on board
01
Appointments & Day Programs
Contracted MassHealth / HST rides to medical appointments, therapy, dialysis, and day programs.
02
Ride Monitors
Dedicated 1-on-1 monitors for children and young adults with autism or disabilities who need support on the trip.
03
Car Seats On Board
When a contracted trip needs a car seat, R & M Rides prepares one before pickup.
Scheduling
All trips are assigned through MART.
Riders and facilities schedule with MART member services — R & M Rides completes the assigned trips.
The R & M Rides standard
On time is the baseline.Cared-for is the standard.
A medical ride is only finished when the rider is through the right door. R & M Rides plans every trip around that moment — the pickup, the cabin, and the handoff at the other end.
The trip, step by step
Door. Cabin. Handoff.
Three moments we never rush — on every assigned trip.
02. On the ride
Monitors stay with riders who need them. The cabin stays quiet, clear, and focused on a safe arrival.
03. Through the door
We do not leave anyone at the curb. Escorted handoffs into appointments and day programs complete the trip.
Door-to-program
Pickup at the door. Walk-in at drop-off.
Monitors when needed
1-on-1 support for riders who need monitoring.
Car seats on board
Prepared when the assigned trip requires a seat.
Safety-cleared drivers
State safety trained with thorough background checks.
Ready before the wheels roll
Car seats on board.
No curb-side scramble. When a rider needs a car seat, R & M Rides brings it with the trip — installed, checked, and waiting when we arrive. Say the word when you book.
Why families choose R & M Rides
Medical appointments are not optional. When transportation fails, treatment waits. R & M Rides removes that friction — with care in the cabin and clarity at every handoff.
Who is behind the wheel
Trained for the road. Cleared for the ride.
Every driver meets both standards before they are assigned to a rider.
State safety driving trained
Every R & M Rides driver completes state safety driving training before they are assigned to medical or day-program trips.
Thorough background checks
Screening is completed before a driver meets a rider — trust starts before the first pickup window.
Cleared for the care ride
Training and screening are the baseline for every escorted appointment and day-program route.
How it works
From MART approval to escorted drop-off.
New MassHealth trips are scheduled through MART. R & M Rides completes the assigned rides with care.
01
Approved through MART
New MassHealth (PT-1) and other HST trips are scheduled through MART member services after approval — not as open public bookings on this site.
02
R & M Rides is assigned
When MART assigns the trip to R & M Rides, we confirm the schedule, vehicle, and any monitor or car-seat requirements.
03
Door pickup with care
Your driver — and a dedicated monitor when assigned — arrives on time at the door.
04
Escorted drop-off
Riders are walked into the appointment or day program, then returns are coordinated when ready.
Who we serve
MassHealth members, day programs, and MART partners.
Built for contracted HST trips — and the riders who need calm, supported care on the way.
MassHealth members & caregivers
Approved HST rides to appointments and day programs — calm cabins, clear handoffs, and monitors when the trip requires them.
Day programs & facilities
Reliable contracted program transportation with escorted handoffs your staff can count on for riders who need extra support.
MART & agencies
As a contracted MART vendor, R & M Rides delivers broker-assigned MassHealth and Human Service Transportation trips.
Destinations
Where we take you.
Local clinics, hospital campuses, dialysis centers, and day programs across the region.
- Medical appointments
- Adult day programs
- Dialysis centers
- Pharmacy & medication pickups
- Physical therapy
- Hospital admissions & discharges
- Imaging & outpatient surgery
- Nursing & rehab facilities
- Pharmacy pickups
Service area
Rooted in Worcester. Ready across Massachusetts.
From our Madison Street office, we cover Worcester County communities and regional trips scheduled in advance.
- Worcester
- Shrewsbury
- Auburn
- Holden
- Leicester
- Millbury
- West Boylston
- Grafton
- Paxton
- Spencer
- Webster
- Surrounding MA communities
FAQ
Answers before your next trip.
How MassHealth scheduling works, how to change a R & M Rides trip, and what to expect on the ride.
R & M Rides focuses on contracted MassHealth and Human Service Transportation work as a MART vendor. We complete broker-assigned trips to medical appointments and day programs. We do not advertise open public rides on the same vehicles used for those contracted services.
Next ride
Scheduled with R & M Rides through MART?
New MassHealth (PT-1) trips are scheduled through MART after approval. Trip changes and cancellations also go through MART member services. Staff can sign in at Employee login for internal tools and updates.